Support staff

Oak Hill is supported by a number of teams which enable the college to run effectively and efficiently.

Communication Department

The communication team manages the student journey from enquiry and application, through to admission. The team is also responsible for Oak Hill’s marketing and promotion through a variety of events, as well as through printed and digital communication material. The department manages the website, publishes Commentary, the college’s twice yearly magazine, and Into All the World, the stories of students now in ministry. The team is managed by Clare Osborne alongside Rosie Cowan, the Admissions Officer, and Liz Marnham.  David Kratt heads up the Communication Department overall.

Rosie Cowan
Clare Osborne

Academic Administration Team

The Academic Administration Team provides support to students and academic staff as it manages the administrative structures that underpin the academic programmes and students’ learning and assessment. Within college, this includes maintaining student records, compiling teaching and exam timetables, organising student assessment, providing disability support, and overseeing the college’s quality assurance processes, such as student feedback.

Externally, they ensure that our academic programmes meet national quality standards set by government, the Church of England, and our validating university, Middlesex University. They also ensure compliance with external higher education regulatory and statutory requirements.

The team is led by Senior Registrar Caroline Hinch, and comprises Anne Andrews, Quality Assurance and Enhancement Manager; Carol Hill, Academic Registrar; and Tricia O’Gorman, Academic Administrator.

Facilities and Site Department

The facilities and site department ensures the functionality of the Oak Hill buildings and grounds, in support of the college’s ‘living and learning in community’ objectives. Catering, housekeeping, buildings upkeep and development, grounds maintenance and reception each have a team of creative and energetic staff working behind the scenes to deliver those key services.

All the teams are ably supported by a departmental administrator. Overall responsibility for the department, for ensuring the safety of staff and students, organising complex work schedules, liaising with specialist contractors, meeting building codes and associated government regulations within budget limitations falls to the Facilities and Site Manager, Isobel Waspe.

Information Technology Office

The IT department is responsible for the smooth running of the college IT infrastructure. This provides support for staff and students as they carry out day to day teaching, study and administrative activities, as well as support of the technology used in lecture rooms and the library. It also provides the technical network support for the college internet, ethernet and WiFi in student study rooms, as well as printing facilities and internet in the college-owned housing accommodation. The department will also manage the implementation of a new student records and CRM system to be introduced in 2018/19.  The department is managed by Kevin Machin and supported by Anthony Sarpong, IT Officer.

Finance Office

The Finance Office team comprises a bookkeeper/administrator and payroll officer and finance assistant. The office is responsible for the billing of student fees, processing payments to students, including bursaries, and collecting student rental and other income; processing all other college payments and income, and the college’s payroll.

Human resources and safeguarding

The college HR manager provides advice and guidance for managers in all matters which involve employment of staff, legal guidance, day to day issues, employment or safeguarding policy review, and record keeping.
The HR manager is the link to college management for the college crèche, the college PREVENT lead and also the safeguarding officer for both staff and students in the college.  The HR manager is Veronica Machin.

PA to the President and College Director

The PA to Johnny Juckes, President, and Dan Strange, College Director, is the first point of contact for students wishing to make appointments. The PA also provides administrative support for the College Council and Finance and General Purposes Committee.  The PA is Marisa Gedrych.